Artisan Custom Resumes

How It Works

My communication style is simple – my interaction with you will be via email and phone, unless you are near Thousand Oaks in Southern California and would like to set up an in-person meeting in my office Monday through Saturday.

Here are the basic steps: 


☞ You need to read both the “Rules of Engagement” page and "Fees" page on my website. I’ve been through a LOT over the years with hundreds of clients and I want to make sure that you believe we would be a good fit before we move forward. (Go ahead and click over… I’ll wait.)

☞ Okay good, you clicked back! 
The best way to connect with me in general is to use my handy-dandy Calendly link below, which helps me keep track of my projects, calls, and in-person appointments:
http://calendly.com/artisancustomresumes

Once you've booked either a phone call or an in-person appointment, I need you to do the following: 

✎ Please send me your latest resume copy... even if it's older and/or you can't stand it. I always like to see what I would be using as some sort of starting block if possible. (If you don't have one at all, that's okay too. We create them from scratch all the time.) 

☞ My email address is: stephanie@artisancustomresumes.com


✎ If you are on LinkedIn, please also send me your "URL" within the email so that I can find you and take a look at your profile. If you are having trouble figuring out what your LinkedIn URL is, feel free to send me a connection request using my URL: www.linkedin.com/in/stephaniesmithresumes 


☞ If you want to call me randomly, that's cool- I may or may not be locked away on a project or in a meeting with my staff, but if I'm able, I always pick up.

☞ My phone # is: 805.813.5032 

I will be requesting the above info be sent over though, just so you have a heads-up on that. 

☞ If you want to stop by and meet with me in-person, I'm down for that. Pop-ins are okay, but I HIGHLY recommend you set up a meeting with me in advance as I don't want to be on a 30 minute call with someone, or helping another client in my office when you walk in... I want to be able to dedicate time to YOU and your situation etc. 

My office address is:
3205 Old Conejo Rd., #200A, Thousand Oaks, CA 91320

I'm just off of Wendy Drive, upstairs on the 2nd floor of the 3205 building in the office park next to the 101. 

My office hours are Monday through Friday from 8:30 am - 6 pm and Saturdays from 10-2. If you need a different time on those days, just let me know and I'll do my best to accommodate. 

☞ Moving forward- should you decide to use our services and you've obtained a personalized quote from me, I offer PayPal invoicing, using my Square app with your Visa, MasterCard, American Express, or Discover Card, or if we are meeting in person, either check or cash. 

☞ Once you've been able to make payment, my crew and I will work together to compile personalized questions for you within the next 2 business days. They will be put in a Word document I call the "Resume (and/or LinkedIn) Intake Packet" and emailed to you. Once you've been able to hit us back with answers, we get to work on it. 

☞ I'll disappear for a while to work on it. Don't panic! I haven't run off to Tahiti, I'm actually putting all the puzzle pieces together and formulating the magic. 


There's a pretty good chance I will email you during this stage of the game to ask some further questions once I'm at this stage, just to make sure it's going to be awesome.

☞ After approximately a week goes by from the time I've received all the info I need, I present you with your finished product(s). (If you need it quicker than that I can work with you, but there will be a rush fee which we can discuss.)

I submit the resume copy to you in both an editing enabled Microsoft Word version and an Adobe PDF format. 

If you also order a cover letter, it will be submitted in an editing enabled Word doc, and you'll be able to tailor it to any positions you see or know about which interest you.

☞ While we always encourage our clients to NETWORK and use their documents in person, we will additionally send you what I call the "TBK Version" of your resume along with instructions on how to use it. What the heck is a “TBK” you ask?

(This part is important so pay attention!)
TBK stands for Taleo, Brassring, and Kenexa which are Applicant Tracking Software (ATS) systems that more and more companies are using to screen their applicants before any human beings even LOOK at a resume. There are 194 (!) of these kinds of programs in existence as of this page launch, and they are typically all finicky. I know all the tricks of the trade to get you through their stringent filters and alter our clients' resumes accordingly for no extra charge. I also submit instructions on how and when to use this version so you are ready to go!


☞ You look everything over and ooh and ahh, OR you hit me back and say "Can you please fix XYZ?" Then I promptly do so. I will do up to 2 edits with you- I do not have time to go back and forth with you 14 times because you weren’t really paying attention the other times (ugh!)… my time is valuable.

☞ You submit your resume to various companies you've been targeting and/or you apply to positions you see directly using your LinkedIn profile, (yeah, that's a thing now!) and your phone finally starts ringing with requests to discuss new employment.  

PS/Disclaimer/Legal Junk: I am not guaranteeing anyone a job or you will get a refund. Some companies do this, and that’s just downright ridiculous. I have no control over you once you leave my phase of your “job hunting journey”, and all of my clients are different with their styles... some use the tools we give them aggressively, and some act like a sloth. 


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